Where do we ship from?
We ship from the United States- Chesapeake, Virginia.
Which carriers do we use for shipping?
USPS is our primary carrier, for international shipping DHL & USPS is our primary carriers.
How much does shipping cost?
For all US domestic order there is a flat rate of $10 for shipping, for International the shipping ranges from $25 – $45.
Do You ship Internationally?
Yes we do ship but we are not responsible for any customs, taxes, or duties. If you decide that you do not want to pay the customs and/or duty due and your package is returned to us, you will be subject to a 25% restocking fee plus the cost of shipping will be deducted from your refund. Make sure APO/ FPO/DPO addresses are correct and has the 9 digit zip code listed for accurate delivery.
How long before I get my Order?
We understand how excited you are to receive your order. Processing takes 24- 48 hours, and shipping is sent by USPS priority mail so delivery is about 3-5 business days for U.S addresses, International can take up to 10-14 business days for delivery. We do not process on the weekends and holidays. Processing & shipping times may be extended during sales and/or special events. We do not ship same day delivery, unless order is placed Monday – Friday by 12 noon EST..
What are your Hours of Operation?
Monday – Friday 10 am – 6pm EST, you can always reach us by email at: Info@NaturalNubianTresses.com please allow us 24 hours to respond.
Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at Info@NaturalNubainTresses.com
No REFUNDS will be given, however if you’re not satisfied with your order we will allow you to exchange it within 3 days of receiving the order. All tags and packaging must be in tack and you are responsible for the return shipping cost. Send a note with your order to advise us which item you would like to exchange it for.
Please note that before any exchange, store credit or replacement hair is honored, we must receive the hair back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
If any Natural Nubian Tresses are received damaged please contact us immediately and send any supporting images via email to info@NaturalNubianTresses.com so that we can arrange the return of the order.
Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product.
We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.
Natural Nubian Tresses 2128 Holly Berry Lane Chesapeake, VA 23325